In compliance with Law No. 34/2002 of July 11, 2002 on Information Society Services and Electronic Commerce, we inform you that Dontknow Internet, S.L. (hereinafter, “Dontknow”), CIF B86358371 (VAT number), registered in the Commercial Registry of Madrid in volume 29.467, file 87, section 8, sheet number M-530402, and address in Avenida Comandante Franco, 11, Madrid, is the owner of the website (hereinafter, the “Website”), and its content.
With these conditions of use, we intend that all of our users know what their rights and obligations are, from the moment they visit our Website.
In the same way, we inform users about what their rights and obligations are, in relation to the contents exposed through the platform, logos and brands used, as well as the responsibilities that may derive from the use of this service.
We are deeply committed with our service, and it is our objective that it works correctly, and adequated to the established terms with our users. However, in certain occasions, unwanted situations may happen, for the intervention of malicious third parties, which may lead to responsibilities.
According to this, we proceed to indicate you, in which situations we do not make ourselves responsible for the actions of the users, assuming the users all responsibilities derived from:
In the case, that information published on the Website or platform would appear, and wasn´t hosted by us, or in the case that a third party that doesn´t belong to the organization published this information.
In the event that the Website, or the platform is not operational due to technical reasons attributable to third parties or unforeseeable causes, or force majeure.
In the event that the user, stores, disseminates, publishes or distributes on the Website any type of defamatory, libelous, or discriminatory material that incites to violence or goes against our morals, public order, fundamental rights, public freedom, honor, privacy or image of third parties.
In the event that the user uses the Website or platform to enter data, viruses, code, hardware or telecommunications equipment, or any other instrument, or electronic or physical device, and damage is caused to the systems of other users.
In case any of the contents accessible through the Website or platform were contrary to current regulations, we compromise to proceed with their immediate withdrawal, as soon as we become aware of them, and once we corroborate the facts.
In addition, Dontknow is not responsible for the information and stored contents, including, without limitation, forums, chats, blog generators, comments, social networks or any other means that allows a third party to publish contents on an independent manner on the website. However, and in compliance with the provisions of art. 11 and 16 of the LSSI-CE, Dontknow, puts itself at disposal of all users, authorities and security forces, and guarantees to collaborate actively in the withdrawal or if appropriate, block of any content that may go against the current legislation, national or international, third parties rights or morality and public order. In the event that the user considers that the Website contains any content that could be susceptible to be on this classification, we request you to immediately inform the administrator of the Website (firstname.lastname@example.org).
This Website has been reviewed and tested to work properly. In principle, we can guarantee the correct operation 365 days a year, 24 hours a day. However, Dontknow does not rule out the possibility of the existence of programming errors, or that are related to causes of force majeure, natural disasters, strikes, or similar, that make it impossible to access the Website.
The User expressly agrees that it is the solely responsible for the breach of these Terms and its contents and stipulations. It exempts all liability from Dontknow in the case the User fails to comply with these conditions, its contents and its stipulations.
Also, in any of the following cases Dontknow guarantees or is responsible for any of the following aspects: (i) Internet access and the capacity and data treatment and processing of the hardware and software equipment used by the User; (ii) the time in the processing and delivery of data or queries of stored data; (iii) load levels or the number of queries per second that the Internet access provider is capable of supporting; (iv) changes in the conditions of service of Internet access by operators and providers of such services, or changes due to modifications in the applicable legislation, changes or conditions imposed by the Telecommunications Commission Market to licenses or authorizations to the Internet access providers, or changes determined by the Internet access providers themselves; (v) uses of intermediation services offered by Dontknow in a way that does not comply with the instructions given by Dontknow at all times, if any; (vi) fraudulent, unfair, abusive, or unlawful uses, by Users or third party, of intermediaton services offered by Dontknow; (vii) the absence of viruses and / or other harmful components on the Website or the server that supplies it; (viii) the lack of utility or performance of the contents of the Website.
Dontknow will not be liable for damage caused to the User by the query or use of the contents or services offered by a web page whose access occurred through a link found in the Website.
While Dontknow has no responsibility or assumes any obligation to review the contents of web pages that can be accessed from the Website, Dontknow reserves the right to remove or block access to such content on suspicion that it could be possibly illegal or damage property or rights of third parties liable for compensation.
Intellectual and industrial property
All contents of the Website including, without limitation, its programming, editing, compilation and other elements necessary for the proper functioning, the designs, logos, text and/or graphics are property of Dontknow or, where appropriate, have a license or express authorization given by the authors. All the contents of the Website are duly protected by the rules of intellectual and industrial property.
Regardless of the purpose for which they were intended, the total or partial reproduction, use, exploitation, distribution and marketing, requires in any case the prior written authorization by Dontknow. Any use not previously authorized by Dontknow will be considered as a severe non-compliance of the author's intellectual or industrial property rights.
The designs, logos, text and or graphics not belonging to Dontknow, and that may appear on the Website, belong to their respective owners, who are themselves responsible for any possible controversy that may arise with respect to them. In any case, Dontknow has the express and prior authorization by them.
Dontknow expressly authorizes third parties to redirect directly to the specific contents of the Website, redirecting, in any case, to the main Website.
Dontknow acknowledges in favor of its owners the corresponding rights of industrial and intellectual property, not implying, its mere mention or appearance on the Website, the existence of rights or any responsibility of Dontknow over them, as well as any endorsement, sponsorship or recommendation.
To make any kind of observation regarding to possible breaches of intellectual or industrial property rights, as well as any of the contents of the Website, you can do so through the following email:
All contents of Dontknow Website including, without limitation, contents, images, videos, graphics, icons, technology and software, as well as the contents, images, and videos that are uploaded by the Users, constitute a work whose intellectual property will be under the license that each of the contents indicate.
Access, navigation, use, hosting and/or downloading of contents and / or use of the Website services by the User, in no case shall be understood as a waiver, transmission, license or total or partial assignment of the owner of the corresponding rights.
Despite the conditions applicable to the contents provided by Users, the User undertakes not to suppress or alter any distinctive sign used as trademark or trade name (graphic, logo, etc.), or any content that appears on the Website. Also, unless expressly authorized, in advance and in writing by Dontknow, the User agrees to use such contents exclusively for their own needs and not to directly or indirectly commercially exploit them, or the results obtained through the use of the Website.
The User agrees not to use the facilities and capabilities of the Website to carry out or suggest activities prohibited by law or to attempt to attract Users of the service to other services outside the Website.
The User acknowledges that the reproduction, modification, distribution, commercialization, decompilation, disassembly, use of reverse engineering techniques or any other means to obtain the source code of the web, transformation or publication of any test result of unauthorized references of any of the elements and utilities integrated within Dontknow, constitutes an infringement of the intellectual property rights of Dontknow, obliging itself, consequently, not to perform any of the aforementioned actions.
Likewise, the User will refrain from carrying out any conduct in the use of Dontknow that violates the intellectual or industrial property rights of Dontknow or of third parties, or that violates or transgresses the honor, personal or family privacy, or the image, of third parties, or that are unlawful or violate morality, and will, in any case leave Dontknow unscathed against any claim, judicial or extrajudicial, that is filed against it as a result of such use.
The User shall not promote or advertise through the services provided by Dontknow, any product or service, for its own profit, or otherwise, without the express prior written consent of the authorized legal representatives of Dontknow.
The User will refrain from performing through the use of the Website any destruction, alteration, disablement or damage to the data, programs or electronic documents belonging to the Website, its suppliers or third parties, as well as entering or disseminating in the Network programs, viruses, applets, Active X controls or any instrument or physical or electronic device that causes or is likely to cause any type of alteration in the Network, in the system, or in the equipment of third parties. Likewise, any type of activity or practice that transgresses the principles of good conduct generally accepted by Internet Users, is expressly prohibited.
Confidentiality and data protection
To submit claims in the use of our services can be sent by email to the address , must resort in any case to a friendly solution in the first instance.
Changes in the terms and conditions of use
Applicable law and jurisdiction
The Courts of the city of Madrid shall resolve any dispute, claim or legal proceeding arising in connection with these Conditions. Spanish law governs these Terms at all times.