To face their great incoming challenges, organisations urgently need to improve their key conversations: those in which they have to think and decide together.
However, the majority of digital communication tools – email and corporate versions of social networks – are designed to exchange information, not think collaboratively. They organise opinions and contributions from participants chronologically (timeline), regardless of their relevance and quality.
Contributions of all kinds are mixed, with no distinction
Good arguments get buried
Parallel threads are generated, and focus is lost
Redundancy between contributions increases
Conversations can carry on indefinitely, without a clear objective, and deviate from the original subject
As a consequence: It becomes hard to draw clear conclusions and next steps
Why structure conversations
A lack of structure leads to dispersion and meaningless wandering. This demotivates participants.
Structured digital conversations help focus our attention, stimulate thought, and increase the desire to add value to the groups’ knowledge. They allow for deliberation, give the possibility to co-create, and help reach the main objective.
What conversations need to be structured
Only those that are key: those in which the group as a whole needs to understand and think together about where they are, where they want to go, and how to get there.
It is not necessary to structure instantaneous or routine conversations.
How are conversations structured
Delibera structures important conversations through smart deliberation templates designed to raise issues or pose questions within a group. These templates vary according to the objective pursued and the operations required to accomplish it, and organise participants' contributions according to their nature, sense, and quality.
Some operations made in smart conversation are easier with the templates
Analyse pros and cons
Prioritise a series of options
Build a list of alternatives or ideas for improvement
Evaluate a situation, project, initiative, person (feedback)…
Compare according to a diverse range of criteria
Distribute limited resources amongst a number of options
Foresee the feasibility of future scenarios
Follow-up on projects
These operations allow to optimise decision making in complex contexts
Key features of our smart deliberation templates
The goal of the conversation is always clearly visible so there isn’t a deviation from the subject
They include a visual summary of the status of the conversation (results, level of participation and collaboration index) and the time remaining for the closing date
They provide a space so that each contribution can be discussed in and of itself
They strive for a good balance between quantitative (numbers, percentages, votes…) and qualitative (text) content
Parametrisation options, like anonymous or blind participation (not seeing others’ opinions/answers until you have participated)
Conclusions, decisions, next steps and responsibilities are made clear