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Smart Templates

Unmanageable communication

To face their great incoming challenges, organisations urgently need to improve their key conversations: those in which thinking and deciding together can make all the difference.


However, the majority of digital communication tools – email and corporate versions of social networks – are designed to exchange information, not think collaboratively. They organise opinions and contributions from participants chronologically (timeline) without considering their relevance and quality.

Timeline inconveniences 

  • Contributions of all kinds are mixed with no distinction

  • Good arguments get buried 

  • Parallel threads are generated and focus is lost

  • Redundancy between contributions increases

  • Conversations can carry on indefinitely, without a clear objective, and deviate from the original subject

As a consequence: It becomes hard to draw clear conclusions and next steps

Typical chat on mobile that follows timeline

Why structure conversations

A lack of structure leads to dispersion and meaningless wandering. This can have a demotivating effect on all involved.


Structured digital conversations help focus our attention, stimulate thought, and increase the desire to add value to the groups’ intelligence. They allow for deliberation, give the possibility to co-create, and help reach the main objective.

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What conversations need to be structured

Only those that are key: those in which the group as a whole needs to understand and think together about where they are, where they want to go, and how to get there. It is not necessary to structure instantaneous or routine conversations.

How are conversations structured

Delibera structures important conversations through smart deliberation templates designed to raise issues or pose questions within a group. These templates vary according to the objective pursued and the operations required to accomplish it, and organise participants' contributions according to their nature, sense, and quality.

Some operations made in smart conversations are easier with the templates

Analyse pros and cons

Prioritise a series of options


Make a list of alternatives or ideas for improvement 


Evaluate a situation, project, initiative, person (feedback)…


Compare according to a diverse range of criteria 


Distribute limited resources amongst a number of options


Try to foresee the likelihood of future scenarios


Follow-up on projects

These operations allow to optimise decision making in complex contexts

Key features of our smart deliberation templates

  • The objective of the conversation is always clearly visible so there isn’t a deviation from the subject

  • They include a visual summary of the status of the conversation (results, level of participation and collaboration index) and the time remaining until the closing date

  • They provide a space so that each contribution can be discussed in and of itself

  • They strive for a good balance between quantitative (numbers, percentages, votes…) and qualitative (text) content

  • Parametrisation options, like anonymous or blind participation (not seeing others’ opinions/answers until you have participated)

  • Conclusions, decisions, next steps and responsibilities are made clear

These functionalities place value on the knowledge and point of view of each participant and act as an “accelerator for group decision making”.

Desired outcomes are reached much quicker

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